Customer Sentiment Analysis with Amenity’s Insights Platform

A leading communications provider used Amenity’s text analytics platform to identify key areas of customer concern from social media data.


The Project

An Enterprise company wanted to use social media data to better understand areas of customer concern. Amenity parsed through this company's social media mentions to reveal a detailed, customized picture of consumer sentiment.

By text mining underutilized consumer data Amenity was able to perform a social sentiment analysis for this company.

The Results

Using its proprietary NLP API, Amenity created customized taxonomies that were relevant to social sentiment analysis. Amenity’s text mining software then performed information extractions on key topics & areas of concern. These topics were then sorted into event types. 

Sentiment scores were created based on the number of positive and negative extractions associated with a given topic. The output was a detailed dataset on the Voice of the Customer that assessed brand perceptions and the topics that drove its customer sentiment.

Discover Hidden Truths in Text

Book a Demo

See how Amenity’s text analytics can be applied to your unique workflow.

Request a Trial

See for yourself. Try it free with no strings attached to start uncovering insights.